What Information We Collect
To provide you with the best shopping experience and services, Shobepy collects various types of information. This includes data you provide directly to us and information collected automatically through your use of our site.
Information You Provide Directly:
- Account Registration: When you create an account, we collect your name, email address, phone number, and password (which is encrypted).
- Order Placement: When you make a purchase, we collect your full name, shipping address, billing address, phone number, and email.
- Payment Information: While we do not store your full payment card details on our servers, we collect partial payment information and transaction details from secure third-party payment gateways (such as bKash, Nagad, Rocket, and various bank card processors) to confirm your payment.
- Communications: Records of your interactions with our customer support, feedback, reviews, and any other communications you send us.
- Newsletter Subscriptions: Your email address if you sign up for our newsletters or promotional offers.
Information Collected Automatically:
- Device Information: We collect information about the device you use to access Shobepy, including your IP address, browser type and version, operating system, and unique device identifiers.
- Usage Data: Details about how you interact with our website, such as pages viewed, products searched, time spent on pages, click patterns, and referring URLs.
- Location Data: General geographical location inferred from your IP address.
How We Use Your Information
We use the information we collect to operate, maintain, and improve our services, and to enhance your shopping experience. Specifically, we use your data for the following purposes:
- To Process Orders: To fulfill your purchases, manage transactions, and deliver products to your specified address.
- Account Management: To set up and manage your user account, provide customer support, and manage your preferences.
- Communication: To send you order confirmations, shipping updates, product information, promotional offers (with your consent), and respond to your inquiries.
- Personalization: To customize your Browse experience, recommend products you might like, and display relevant content.
- Website Improvement: To analyze website traffic and user behavior, identify trends, and make improvements to our website design, functionality, and services.
- Security & Fraud Prevention: To detect, prevent, and investigate fraudulent or unauthorized activities and ensure the security of our website and users.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes in Bangladesh, and to enforce our terms and conditions.
How We Share Your Information
We understand the importance of your data. Shobepy does not sell, rent, or trade your personal information to third parties for their independent marketing purposes. We may share your information only in specific circumstances:
- Service Providers: We engage trusted third-party service providers to perform functions on our behalf. These include payment processors (e.g., bKash, Nagad,), shipping and logistics companies (e.g., Sundarban Courier, Pathao, SteatFast, RedX), IT service providers, and marketing/analytics partners. These providers are only given access to the personal information necessary to perform their services and are contractually obligated to keep it confidential and secure.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity as part of that transaction.
- Legal Requirements: We may disclose your information if required to do so by law, court order, or governmental request from authorities in Bangladesh, or to protect our rights, property, or safety, or the rights, property, or safety of others.
- With Your Consent: We may share your information with other third parties when we have obtained your explicit consent to do so.
Your Privacy Choices & Rights
At Shobepy, we respect your control over your personal information. As a user in Bangladesh, you have the following rights regarding your data:
- Access and Correction: You have the right to request access to the personal information we hold about you and to request corrections to any inaccuracies.
- Deletion: You may request the deletion of your personal information from our records, subject to certain legal obligations or legitimate business purposes (e.g., transaction records).
- Objection to Processing: You have the right to object to certain types of processing of your personal information in specific circumstances.
- Withdraw Consent: Where we rely on your consent to process your personal information (e.g., for marketing emails), you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
- Marketing Opt-Out: You can opt-out of receiving promotional emails from us by following the unsubscribe instructions included in those emails or by contacting us directly.
To exercise any of these rights, please contact us using the details provided in the “Contact Us” section below. We will respond to your request within a reasonable timeframe, as required by applicable laws in Bangladesh.
Cookie Policy
Shobepy uses “cookies” and similar tracking technologies to enhance your Browse and shopping experience. Cookies are small data files stored on your device that help our website function, remember your preferences, analyze site traffic, and deliver personalized content.
We use both session cookies (which disappear after you close your browser) and persistent cookies (which remain on your device for a set period or until you delete them).
You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, disabling cookies may limit your ability to use certain features of our website effectively.
Data Security
We are committed to protecting your personal information. Shobepy implements robust technical and organizational security measures to prevent unauthorized access, alteration, disclosure, or destruction of your data. These measures include data encryption, secure server infrastructure, regular security audits, and access controls.
While we strive to use commercially acceptable means to protect your personal information, it’s important to remember that no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
Third-Party Websites
Our website may contain links to third-party websites or services that are not owned or controlled by Shobepy (e.g., payment gateway sites, social media links). This Privacy Policy applies only to Shobepy. We encourage you to review the privacy policies of any third-party sites you visit, as we have no control over and assume no responsibility for their content, privacy policies, or practices.
Children’s Privacy
Shobepy is intended for a general audience and is not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately so we can take appropriate steps to remove that information from our records.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for operational reasons. We will notify you of any significant changes by posting the updated policy on our website and updating the “Last Updated” date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
Last Updated: July 26, 2025
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please do not hesitate to contact us:
- Email: support@shobepy.com
- Phone: +880 1600942570
- Address: Hemayetpur, Savar, Dhaka 1347